SEE OUR


POLICIES

Scheduling & Cancellation Policies

Appointments
Appointments are highly recommended in order to better ensure staff availability. To schedule an appointment, call us at 757.874.6841. The more time we are given in advance, the more likely we will be able to accommodate your date request.

Walk-Ins
Walk-ins and same-day appointments may be available but are not guaranteed. To schedule an appointment and to check our availability, call us at 757.874.6841.

Cancellations
Due to the nature of our business, we require at least a 24-hour notice of cancellations or changes to scheduled services. Last-minute cancellations and no-shows may be subject to a fee up to the total cost of cancelled services, or a deduction off of your prepaid services. Voicemail messages are acceptable, as long as we receive them within the 24-hour notice period.

Late Arrival
Clients are ultimately responsible for arriving on time to scheduled appointments and we reserve the right to deny any service or void any reservation if a client is late. Arriving late for an appointment will result in a limited service time to avoid delaying another guest’s appointment. If more than 20 minutes late, advance payment will be required and you will be asked to reschedule for a later time/date. No-shows, appointment changes, and cancellation beyond the 24-hour notice timeframe are subject to full payment at next visit.

Inclement Weather
In case of inclement weather, any Polish Nail Bar closures will be updated on voicemail and on our Facebook page. Should inclement weather be a possibility, please check these sources before your appointment time to ensure we will be open for business.

Cell Phone Policy

Cell Phone Policy
As a courtesy to all of our guests, we request that all cell phones are placed on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. For your relaxation and others, cell phone use is limited in the spa.

Payment, Gift Certificate & Discount Policies

Discounts
No discounts will be given on services already discounted. Manicure/pedicure combo services and series are given at a discounted rate.

Gift Certificates
Gift certificates are available for purchase at Polish Nail Bar or over the phone at 757.874.6841. Certificates are non-refundable and ONLY good for Polish Nail Bar services, not products or gratuity. Please note that ALL gift certificates purchased before January 1, 2016 will expire June 30, 2016. Please be sure to utilize the dollar value of any certificates before this date as they will become invalid as of July 1, 2016.

Punch Cards
If you forgot to have your card punched during your visit, missed punches will not be back-dated after more than two visits. After two visits, you forfeit all other missed punches.

Refunds
No refunds will be given on retail products or services.

Payments Accepted
We happily accept cash, checks, Polish Nail Bar gift certificates, spa week gift cards, and all major credit cards including Visa, MasterCard, and Discover.

Bridal Parties & Custom Nail Art Policies

Bridal Parties
The bride’s manicure is free! A party of five (5) or more guests is considered a group. A customary 20% gratuity will automatically be added to all services and a deposit of 50% is requires at the time of booking. 48-hour notice for any appointment changes or cancellation is required. If guests fail to notify us of changes or cancellations within that time window, the 50% deposit will be forfeited. Bridal party must arrive at least 10 minutes before scheduled appointment time. If more than 15 minutes late, bridal party may be required to accept lesser service to accommodate time, and a late fee up to the total service price may be required. To book a Bridal Party, call us at 757.874.6841. Credit card may be required at time of booking.

Custom Nail Art
Custom nail art includes any design or special effect that will be hand-crafted by one of our nail technicians and may be subject to the following fees:
– $2.00 per nail design
– $2.00 per special effect on two (2) nails (i.e, glitter or ombre)
– $5.00 for special effects on all ten (10) nails.